1. Name the result and who owns it
Choose the business result and the person responsible for it. Without that person, a technology project can launch with nobody responsible for what happens next.
2. Write down how the work happens now
Write down what starts the work, what information is needed, who handles each step, what can go wrong, and what done looks like. Ask both leaders and employees because they see different parts of the problem.
3. Check the required information
Choose the few details the work needs. Check a sample to make sure those details are complete, consistent, and current. Decide what should happen when information is missing or does not match.
4. Set access and review rules
- Use the least access necessary.
- Keep confidential information out of tools not approved to handle it.
- Assign human review according to consequence, not convenience.
- Make it clear how to stop the process and who takes over when help is needed.
5. Record where you are now
Before changing the process, record how long it takes, how often something is missed, how many corrections happen, or what it costs. That gives you an honest way to check the result.
6. Test it with a small group
Start with a small group. Check the number you chose and ask employees how the new process feels. Fix problems and instructions before expanding.
Choose a useful next step
Start with one part of daily work, one business result, and one number you can record before making a change. If you want help finding that starting point, use the audit or send us a note.